Point of View: Omnichannel Order Fulfillment
The battle for the omnichannel customer accelerates: 9 in 10 retailers to beef up fulfillment capabilities
Retailers today are forced to manage an increased complexity of omnichannel order fulfillment as they strive to keep up with constantly evolving consumer needs. But,
- Are they equipped to deliver a consistent, profitable customer experience?
- What are the issues to be tackled in improving the profitability of their omnichannel order management?
- How are they planning to gear up?
We recently conducted a global survey to find out.