• Foodie Fulfillment
    − Home delivery and click & collect services for your customers


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    Digital Foodie fulfillment tools

Digital Foodie Fulfillment covers everything from order picking optimization to route-planning for home deliveries with modern tablet-based tools. Both the picker and the driver can monitor and organize orders and deliveries in real-time while customer support centrally monitors this process and the customer is kept up to date with status messages.

icon-cloud-smallPOWERED BY CLOUD-BASED
SERVER TECHNOLOGY

A dedicated cloud based server enables you to manage orders through the whole fulfillment process. The cloud base server takes care of all customer notifications increasing the customer satisfaction. Seamless connection to Foodie Core guarantees up-to-date product information and inventories.

Download FOODIE FULFILLMENT brochure

icon-cloud-big

FULFILLMENT PROCESS MANAGEMENT

Foodie Fulfillment provides an audit trail of all picking events as well as picking times, helping you to monitor and streamline order-picking and delivery processes. As picking and delivery induce the biggest cost in online grocery sales, efficiency and constant optimization are crucially important. Maximize efficiency with Foodie Fulfillment.

TRANSPARENT DELIVERY PROCESS

Foodie Fulfillment allows more transparency in the delivery process via real-time status updates and order locations. This translates into better customer service. As all the information processed is real-time, customer can modify their order until it has been selected for picking. The picking view shows order details including a list of products, product replacement guidelines, billing details, and customer information.

EFFICIENT MULTI-ORDER PICKING

All orders are grouped by time slot for most efficient picking. Multiple pickers can process orders in parallel, and one picker can pick multiple orders at the same time. They can customize the picking order to follow the store layout. Any changes made in the order are visible to the pickers, and they can easily see open, closed, picked and deleted orders. EAN codes and bar code readers speed up the picking process and remove the risk of picking mistakes.

FAST COLLECTION AND HOME DELIVERIES

Foodie Fulfillment provides a view for Click & Collect orders. You can instantly see the details of the orders that have been picked and are ready for collection. Home deliveries are supported by a dedicated driver's view in which deliveries can be grouped geographically so that delivery capacity and driving routes can be optimized. Estimated actual delivery times are known, which increases transparency and customer satisfaction.

Fulfillment process management

Foodie Fulfillment provides an audit trail of all picking events as well as picking times, helping you to monitor and streamline order-picking and delivery processes. As picking and delivery induce the biggest cost in online grocery sales, efficiency and constant optimization are crucially important. Maximize efficiency with Foodie Fulfillment.

Transparent delivery process

Foodie Fulfillment allows more transparency in the delivery process via real-time status updates and order locations. This translates into better customer service. As all the information processed is real-time, customer can modify their order until it has been selected for picking. The picking view shows order details including a list of products, product replacement guidelines, billing details, and customer information.

Efficient multi-order picking

All orders are grouped by time slot for most efficient picking. Multiple pickers can process orders in parallel, and one picker can pick multiple orders at the same time. They can customize the picking order to follow the store layout. Any changes made in the order are visible to the pickers, and they can easily see open, closed, picked and deleted orders. EAN codes and bar code readers speed up the picking process and remove the risk of picking mistakes.

Fast collection and home deliveries

Foodie Fulfillment provides a view for Click & Collect orders. You can instantly see the details of the orders that have been picked and are ready for collection. Home deliveries are supported by a dedicated driver's view in which deliveries can be grouped geographically so that delivery capacity and driving routes can be optimized. Estimated actual delivery times are known, which increases transparency and customer satisfaction.

50%

Foodie enables 50% shorter
picking times compared to
a traditional picking.

100%

Customer using Click &
Collect along with in-store
shopping spends 100% more.

130%

Customer using Click & Collect
and home delivery along with in-store
shopping spends 130% more.

98%

Foodie’s order-picking system
uses bar code scanning verification
that reduces picking errors by 98%
compared to using a picking list on paper.

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