We’re excited to be participating in NRF Retail’s Big Show in January 15-17 in New York City. The day before BIG Show kicks off, on Saturday Jan 14th, we’re hosting a pre-Show symposium, an exclusive event featuring presentations and panel discussion by industry opinion leaders and networking opportunities. One of our distinguished panelists is Ilkka Alarotu, SVP of S Group, who will share his experiences and insights on the successful implementation of their digital strategy. The symposium is nearly filled to capacity, but cancellation seats can be inquired at firstname.lastname@example.org.
Another opportunity to catch Ilkka is NRF’s Breakout Session on Monday, Jan 16 at 2:30 pm in Hall E, 1E 14. In this session, companies that are bringing content and commerce together in new and innovative ways will share their experience for getting the balance right. They will also explain how retailers can develop a unique brand of “storyselling” that capitalizes on the best of both worlds. Read more about the session here.
S Group operates more than 1600 outlets in Finland, and with a 46% market share, S Group has always had a strong focus on the importance of catering to evolving customer expectations. S Group’s online and mobile shopping solution services are used by 1.5 million customers – more than one fourth of the Finnish population.
“We are constantly improving and adding to our services, the key focus being on improving the customer’s shopping experience. We have truly managed to facilitate the everyday lives of our customers and been able to see a concrete rise in customer loyalty. The new digital solution also offers us a full view of the order and logistics pipeline and the most efficient tools for fulfillment. We’ve also seen a dramatic shift in our picking and delivery after implementing a digital fulfillment solution.” Ilkka Alarotu, S Group